The Women’s Choice Award is based on robust criteria that consider
female patient satisfaction and what women say they want from a hospital
including quality physician communications, responsiveness of nurses
and support staff, cleanliness and trusted referrals from other women.
WomenCertified represents the collective voice of female consumers and
is a trusted referral source for top businesses and brands identified as
meeting the needs and preferences of women.
"Lafayette General
Medical Center is both humbled and honored to be named as one of
America’s Top 100 Hospitals for Patient Experience. This prestigious
national recognition by WomenCertified validates our passionate
commitment to provide extraordinary care to those we serve. This
recognition reaffirms to our patients, our physicians and our employees
our enduring mission to restore, maintain and improve health,” says
Lafayette General Medical Center President and CEO David L. Callecod,
FACHE.
Some of the key factors contributing to LGMC's recognition include having Lafayette's only adult ICU staffed with full-time intensivists and offering the only adult and newborn ICU under one roof. In the event of complications in childbirth, this assures mother and
baby will not be separated.
Women make or influence more than
90 percent of health care decisions for themselves and their families,
according to a study published by the American Academy of Family
Physicians. The Women’s Choice Award signals that a hospital meets high
standards regarding a woman’s preferences, and the distinction allows
women to make an informed decision about where to go for care for
themselves or their family.
"Lafayette General Medical Center’s
selection by WomenCertified as one of America’s Best 100 Hospitals for
Patient Experience differentiates it from other choices in the area,”
explains Delia Passi, CEO and founder of WomenCertified, and former
publisher of Working Woman and Working Mother magazines. "Women have
many choices when it comes to health care, and they set the standard for
customer service. Women’s Choice Award recipients have demonstrated
extraordinary service in meeting the needs of women and their families,
and represent the smart choice for women.”
Hospitals qualify
for this highly selective annual list based on an in-depth proprietary
scoring process. The scoring incorporates a national, standardized
survey of patients' perspectives of hospital care reported by the U.S.
Department of Health and Human Services (Hospital Consumer Assessment of
Healthcare Providers and Systems) and an analysis that weighs criteria
identified as the most important to women for patient satisfaction.
Additionally, the scoring incorporates WomenCertified’s in-depth
research on customer satisfaction among women, including a joint study
on customer satisfaction by gender conducted with the Wharton School of
the University of Pennsylvania. The 100 best scores in four hospital
size categories determine the Award winners.
"Recognizing the
best hospitals nationwide that are women-friendly and align with women’s
identified preferences is important to our mission at WomenCertified,
where women help other women with tough, consumer decisions,” Passi
concludes. "Most importantly, when a woman sees the Women’s Choice Award
at her local hospital, she’ll know the hospital values her experience
as a critical component of her and her loved one’s care.”
About WomenCertified®
WomenCertified®, the voice of female consumers, awards businesses and
brands based on consumer experience. WomenCertified represents the
collective voice of women so they can help each other identify
businesses that deserve our loyalty and referrals. WomenCertified awards
businesses and brands that meet a higher standard of customer
experience the Women’s Choice Award. The Award is based on surveys of
tens of thousands of women, as well as research conducted in partnership
with the Wharton School of the University of Pennsylvania on what
drives the consumer experience for women vs. men, which led to the
development of the Female Consumer Satisfaction Index. Visit
www.womencertified.com.
